Apartment Superstore welcomes you to your new home - please find set out below all relevant information in regard to your tenancy.
Rental Payments
Rent is due and payable in advance on the 20th of each month and therefore in the second month you will have an adjustment rent that is to be paid and thereafter rent to be paid the 20th of each month.
Please ensure you use your property reference which is included in your Tenant Lease Pack given to you by your Property Manager. Payment of rent may be made as follows:
Credit Card
- please contact Reception on 1300 850 730 to arrange payment over the phone (Credit Card payments incur a 1.385% surcharge), or sign up at
www.rentalrewards.com.au
EFTPOS
- Eftpos facilities are available at Apartment Superstore: 522 Church Street, Richmond
Electronically via Internet Banking
- Directly transfer rent to the Apartment Superstore
Apartment Superstore Trust Account
:
BSB 013 304
Account Number 9005 93374
Please note: $40 fee will be charged to tenants for all unidentified deposits that require a bank trace
Bank Cheque & Money Order:
To be made payable to: Apartment Superstore
Re-Connect One Card
- Your reconnect One Card incurs a charge of $3.20 per month. If you wish to use this card system to pay rent please complete the appropriate forms included in your Tenant Lease Pack.
Late Rent Payment
It is imperative that rental payments are paid on the due date. Late rental payments impact on the tenant as they are recorded thus creating a negative tenant profile. If you are having any problems paying rent it is important you contact your Property Manager immediately to discuss the situation.
Our Property Management Department diligently monitors all rental arrears and pursues any outstanding money for our Landlords.
Condition Report
The Condition Report establishes the condition of the property at the commencement of your tenancy and is used as a comparison at the end of your tenancy for your Bond Claim. You have THREE BUSINESS DAYS to complete and return the Condition Report. If you neglect to return the signed copy of the Condition Report as required you could forfeit your right to object if there is a disagreement at the end of your tenancy in regard to the condition of the property.
Routine Inspections
During the course of your tenancy, the premises will be inspected periodically by your Property Manager, after the required notice has been given. Apartment Superstore strives to provide the maximum notice required under the Residential Tenancies Act advising you of an inspection. Considering our property managers inspect hundreds of properties each year, we do not change inspection times due to your unavailability or inconvenience at the nominated time.
Photos
Part of the inspection may involve taking photos of the front and rear of the property and any arrears of concern inside (eg. repairs required). The tenant is required to advise our office prior to inspection, if they do not wish for any photos to be taken.
Keys
When you commence your Tenancy, you will be given one set of keys to the premises. Extra copies you may require for your Tenancy should be cut at your own cost.
It is recommended you change the barrels in all external doors upon moving into your new property. Please be aware that if you do change the locks you are required [as per the Residential Tenancies Act 1997] to provide our office with a complete set of the new keys; the same applies if you change the Security Alarm Code - the new Security Alarm Code is to be advised to your Property Manager immediately.
If you lock yourself out of the property after hours you will need to arrange to have the door opened at your own expense - the contact numbers of our preferred locksmiths are as below
Ace Locksmiths
Call 9534 0586
There will be an answering service giving you a mobile number to call for after hour’s assistance
MCS Locksmiths
Call 0418 364 837 or 1800 639 441
Repairs and Maintenance
Please report all repairs and maintenance immediately to our office in writing - either via email or fax. Apartment Superstore has a policy of 24 hour turnaround on all maintenance so if you don’t hear from your required trade’s person within 24 hours please advise your
Property Manager.
Urgent Repairs
In the event you experience an URGENT repair outside office hours please contact Ernie Caputa 0438 553 451. Please note urgent repairs are a burst water pipe, blocked toilet, burst hot water service, serious roof leak, serious electrical fault, gas leak or any life threatening situation.
Please see the URGENT REPAIRS section of our web site for further information.
Your Contents
Please note that the landlords insurance does not cover tenant’s contents, and the Landlord cannot be held responsible for damage to or theft of a Tenants belonging.
Termination of Tenancy Agreement
Your Residential Tenancy Agreement is a legally binding contract providing both protections to you and your Landlord. You can terminate the Residential Tenancy Agreement in the following ways:
Vacate at the termination of the Residential Tenancy Agreement - 28 days notice in writing prior to the expiry of the fixed term tenancy
Monthly tenancy continued at the expiration of a fixed term Residential Tenancy Agreement - 28 days notice in writing prior to the required vacating date.
Please allow 3 additional business days if the notice to vacate is given in writing vial mail.
Vacating the Premises
After receiving your advice on vacating, your Property Manager will request availability of the premises for inspections to be undertaken prior to you vacating. This will allow our office to show potential Tenants through the property.
Please note, rent will be payable up until the date all keys are returned to our office.
Breaking the Lease
if you find yourself in a situation where you have no other option but to break your fixed term Residential Tenancy Agreement please contact your Property Manager immediately - all costs and requirements will be explained to you and you will also receive correspondence setting out all the required procedures.
Change of Tenant
If you wish to make at change of tenant at the rented premises please note the Landlord will need to approve the change of tenancy and therefore an Application form will need to be completed and the required Transfer of Bond form will need to be completed and signed by all parties. Please ensure you advise your Property Manager if a change of tenancy is going to take place.