 Professional Property Management
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Proven track record
Apartment Superstore offers a comprehensive range of Property Management services. Apartment Superstore and our sister company Property Superstore, have a proven record of success and an impressive portfolio of clients who are totally satisfied with our superior level of service.
All types of properties
We manage all types of apartments, villa units, townhouses and flats in locations all over Melbourne. Because we specialise in the "apartment market", we are experienced in all aspects of managing these properties; the current demand together with rental income expectations.
Property Manager
Property Manager Nurit Brukarz has enjoyed a diverse career in property management, having worked in many different areas including North Melbourne, the CBD and Bayside. Nurit has an intimate knowledge of the rental market trends and prides herself on being highly organized and efficient in building good relationships with her clients and customers, be they landlords or tenants.
She has a strong commitment to customer service and ensuring that the properties under her management are maintained in the best possible condition, making the ownership of an investment property simple, successful and stress free.
Selecting the right tenant
Our detailed and strict screening process aims to establish that tenants can meet the responsibilities of the General Tenancy Agreement. Tenant selection is in accordance with laws covering discrimination, residential tenancies and privacy. We keep you informed of rental applications, so you can take part in the selection and decision process.
As a member of the National Tenancy Database (an Australia-wide database providing information on defaulting tenants) we source up to date and previous rental records. The National Tenancy Database has proven invaluable in cases where a tenant has chosen not to supply the correct information on their application. This is just another service we offer to protect the property and ensure a worry-free tenancy.
Property Inspections
Prior to each tenant's occupancy, a condition report is prepared that thoroughly details all aspects of the property, including an inventory if applicable. Routine inspections are made regularly depending on the need and legislative requirements. Following each inspection, a comprehensive rcondition is prepared and submitted to the owner.
The purpose of the inspections is two-fold: firstly to highlight any immediate maintenance requirements and secondly, to suggest preventative maintenance or refurbishment that may be beneficial. Owners can then budget accordingly.
Neglect of minor repairs can often lead to major expenditure and the loss of a good tenant. Our attention to maintenance issues will ensure that problems are resolved quickly, by qualified trades people and at a reasonable price, within specified limits.
When tenants vacate we carry out a final inspection ensuring that it is left in an acceptable condition.
Property Maintenance
Apartment Superstore has a range of qualified, preferred trades people who are available as required. This minimises disruption facilitates maximum rental return.
Rental payments system
We provide prompt payment of all rental income by cheque or direct credit into landlords' nominated bank accounts as cleared funds. Rental statements are provided monthly.
A range of rental payment methods are avaialbe:
- Reconnect Onecard system: Provides tenants with the ability to pay their rent over the phone, internet or through direct debit
- Rental Rewards: Debits the tenants credit card monthly
- Eftpos
- Credit card
- Money order or bank cheque
Maximum exposure of your rental property
Our aim is to maximise our clients' investment returns and minimise their time and effort involved in property portfolio management.
We provide extensive exposure of our client's properties to the rental market at a minimal cost.
We advertise on all 4 major rental property websites including:
www.domain.com.au
www.realestate.com.au
www.realestateview.com.au
www.propertysuperstore.com.au
We employ a full time Webmaster to optimise our client's properties web exposure. In addition, we regularly advertise in metro and local press.
Selecting the right tenant
Our detailed and strict screening process aims to establish that tenants can meet the responsibilities of the General Tenancy Agreement. Tenant selection is in accordance with laws covering discrimination, residential tenancies and privacy.
We keep our clients informed of all applications, so they may make informed tenant selection decisions.
As a member of the National Tenancy Database (an Australia wide database providing information on defaulting tenants) we source up to date prospective tenant's previous rental records. The National Tenancy Database has proven invaluable in cases where a tenant has chosen not to include the correct information on their application.
This is just another service which we provide to protect your property and give property owners a worry free tenancy.
Total Property Management
Our property management services include:
· Rent appraisal.
· Rent and value improvement recommendations.
· Posting on all major web sites.
· Preparation and placement of agreed advertising.
· "Open for Inspections" as needed.
· Stringent tenant selection criteria.
· Rental references and the National Tenancy Database.
· Consultation with landlords over tenant selections.
· Preparation of lease agreement, condition reports and property inventory documentation.
· Provision of all required lease documentation.
· Briefing of tenants and landlords of their respective rights and responsibilities.
· Collection and receipt the security deposit and payment to the RTBA
· Billing advice to any required utilities.
· Arrangement of direct debit for rental payment or B-Pay via the phone or internet.
· Payment of authorized accounts and statutory charges.
· Preparation of a monthly statements.
· Transfer of cleared funds electronically into a nominated bank account or by cheque.
· Annual and Expenditure Financial Statements.
· Payment of rates, insurance premiums, body corporate fees and sundries as instructed.
· Conducting an agreed schedule of regular inspections of the tenanted property.
· Advising the landlord of any maintenance requests from the tenant.
· Attending to maintenance.
· Advising on necessary repairs and maintenance.
· Preparing quotations from our extensive list of discounted trades people.
· Payment of trade accounts.
· Confirmation of completed of works.
· Rental reviews and lease expirations.
· Conduct vacate inspection and attendance to any maintenance or cleaning as required.
· Preparation of notices in compliance with the relative legislation and/or lease agreement.
· Representation at VCAT, if required.
· Follow up late rent payment and forward appropriate documentation and/or notices to tenant.
Office profile
Our office is open from 9.00am to 5.30pm Monday to Friday, 9.00am to 2.00pm on Saturdays as well as being on call to answer all enquires seven days a week. Enquiry calls are transferred to the Property Manager after hours and on weekends, allowing any issues to be dealt with immediately.
Property Management Request
If you would like our property manager to contact you to discuss your property, please complete the Request Form on this web site, use Contact Us or call 1300 850 730.
Testimonials
"Your professionalism and quick attention to matters, whether they are on behalf of the client or the tenant, has completely changed my view of real estate agents."
D. Allan
"We would like to thank you for the excellent management we have received on our investment property over the last three years, and to express our thanks for making the whole experience a hassle free one. We have no hesitation in recommending your office to our friends."
K. McCloud
"Thank you for managing our home so well. It gives us peace of mind while being so far away."
Jan and John Parsons
"Everything has always been handled in the most timely and professional manner."
P. Parker
"Communication is very responsive. Excellent service."
Fred Durst
"I want to thank you for all the ways you have looked after the management of our investment property. I have been a very happy customer."
M. Crookwizch
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